Communications

Communications

Learn the skills to communicate verbally and non-verbally in everyday tasks by completing a Communications healthcare module.

The purpose of the 4-day QQI Communications Level 5 award is to equip the learner with the relevant knowledge, skill and competence to communicate verbally and non-verbally in standard everyday tasks and in work-related tasks, operating independently while under general direction. 

*COURSE ELIGIBILITY...
To be eligible to sit this course you must be eligible for Recognition of Prior Learning (RPL). This means that learners must have experience in healthcare, homecare or family care and as such must be deemed competent in a range of learning outcomes. After purchasing, an eligibility form will be emailed to you which must be completed and submitted to confirm your eligibility. *If you don’t meet the requirements you will be refunded your course fee.

If you have no experience in the above areas please contact us to discuss your requirements.

QQI Communications

On course completion learners will be able to:

  1. Analyse a range of current issues in communications and information technology
  2. Summarise in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation
  3. Use appropriate non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction
  4. Demonstrate verbal skills appropriate to working under general direction, to include making a case and presenting a point of view in group discussion, formal meetings, interviews
  5. Demonstrate listening skills appropriate to working under general direction, to include making eye contact, receiving and interpreting information, control of personal response
  6. Use reading techniques appropriate to a task, to include skimming, obtaining an overview, identifying key points, critical evaluation, in depth analysis
  7. Critique information from a range of complex written material, to include technical/vocational, personal, literary, and written and visual media texts
  8. Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement of sources, use of enquiry techniques and methods to establish validity and reliability
  9. Use drafting, proofreading and editing skills to write a range of documents that follow the conventions of language usage (spelling, punctuation, syntax), to include creative writing, business proposals, correspondence, reports, memoranda, minutes, applications
  10. Demonstrate communications styles and techniques relevant to different situations in work and leisure, to include one-to-one and group contexts in conversation, interview, oral presentation, question and answer session and for the purposes of persuading, advocacy and informing
  11. Choose the appropriate communications technology to give and receive requests, instructions, suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one technology over another in different contexts and for different messages.

All learning outcomes must be assessed:

  • Learner Record 70% – An assignment is an exercise carried out in response to a brief with specific guidelines as to what should be included. An assignment is usually of short duration and may be carried out over a specified period of time.
  • Assignment 30% – A learner record is the learner’s self-reported and self-reflective record in which he/she describes specific learning experiences, activities, responses and skills acquired.

Grading:

  • Pass 50% – 64%
  • Merit 65% – 79%
  • Distinction 80% – 100%

Click on the below for information on RPL, Exemptions & PEL

Transfer

Successful completion of this component award enables the learner to transfer to programmes leading to other certificates where this component is a mandatory or an elective requirement.