Online Business Communication

Business Communication

Effective business communication is how employees and management interact to reach organisational goals. Its purpose is to improve organisational practices and reduce errors. It’s important to work on both your communication skills and communication processes to achieve effective business communication.

Online Business Communication


Our Business Communication course builds on the Communication Skills course, and provides advice on written communication, emotional intelligence, persuasion and conflict resolution. It also advises on how to improve communication in face-to-face and virtual meetings and how to prepare and deliver an effective presentation.

In the workplace, you communicate every day. You might be required to communicate in team or one-to-one meetings, presentations, or in writing.

Effective communication is critical for the success and growth of your organisation and your career.

Course Objectives

  • Tips for enhancing communication in face-to-face meetings and virtual meetings.
  • Methods for preventing and managing conflict in teams.
  • Techniques for preparing and delivering effective presentations.
  • How you can use the six principles of persuasion to persuade an audience during a meeting or presentation.
  • How to write an effective email and other forms of written communication.


The test your knowledge topic contains a number of multiple-choice questions which form a short assessment. A pass mark of 70% is required to successfully complete the course.

On successful completion of this programme, learners will gain a certificate of completion in Business Communication.

Device to use for completion:

Use a Laptop or Desktop computer to complete this online course. Smartphones are not recommended to use to complete this training as brands and phone specifications are different from one smartphone to the next and can cause login issues or compatibility issues.

Please note the following when purchasing the course:

  • The Online Business Communication course will take approximately 30 minutes to complete
  • The course must be completed in order to obtain the certificate of completion

To purchase this online course simply book and pay online, when this has been completed you will receive an email with access to a link to login and launch the course.

Enrolments are created manually so if you purchase the course during out of office hours you may not have access until the next working day.