Providing Great Customer Service

Providing Great Customer Service

Great customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right.

Providing Great Customer Service


In this immersive course you will take on the role of a customer service representative that needs to improve their customer service rating.

Your manager will give you advice on how to provide great customer service and the benefits of it. You will then face a scenario in which you can demonstrate that you are able to identify who is a customer, their needs and expectations. By the end of this course you will be able to recognise how to provide great customer service and communicate effectively with customers.

The course explores what great customer service is and how to provide it consistently.

This module includes an activity which relies on your being able to hear audio.

Key Learning Points:

  • Identifying who is a customer
  • Communicating effectively with customers
  • Identifying and managing customer needs and expectations
  • The importance of great customer service
  • How tone and body language affect customer service levels


The learner must collect as many badges as possible and achieve a great customer satisfaction rating to complete the course.

On successful completion of this programme, learners will gain a certificate of completion in Providing Great Customer Service.

Device to use for completion:

Use a Laptop or Desktop computer to complete this online course. Smartphones are not recommended to use to complete this training as brands and phone specifications are different from one smartphone to the next and can cause login issues or compatibility issues.

Also, the Internet Explorer browser was discontinued in 2015 and unfortunately older versions of the browser are still being used. This has caused login issues when trying to complete the course so it is advised to use the Google Chrome internet browser or a similar up-to-date browser to complete the course.

Please note the following when purchasing the course:

  • The online Providing Great Customer Service course will take approximately 25 minutes to complete
  • The course must be completed in order to obtain the certificate of completion

To purchase this online course simply book and pay online, when this has been completed you will receive an email with your username and password and you will have access to the link to login and launch the course.

Enrolments are created manually so if you purchase the course during out of office hours you may not have access until the next working day.