QQI Conflict Management


Minimise the potential negative impacts that can arise from disagreements and increase the odds of a positive outcome with our QQI Conflict Management course.

Our 4-day Conflict Management Certificate programme provides learners with the knowledge, skill and competence required to critically engage with the theory and practice of conflict management in community settings.

Conflict Management Certification:

Conflict Management Certificate – Level 6 on the National Framework of Qualifications (NFQ)


On course completion, learners will be able to:

  1. Explain the role, function, and forms of expression of conflict in group and organisational life
  2. Discuss the theoretical and practice dimensions of conflict management and conflict resolution in particular similarities and differences between them
  3. Demonstrate detailed knowledge of methods and strategies for managing conflict problems including solving, negotiation, passive, smoothing approach, adversarial approach, compromising, withdrawal and avoidance
  4. Discuss the role, function and styles of mediation and negotiation in managing conflict
  5. Utilise a range of methods to intervene in conflict situation in group and organisational life
  6. Demonstrate skills of conflict management in organisational life
  7. Present an analytical framework for understanding and managing conflict in group or organisational contexts
  8. Critically assess the strengths and weaknesses associated with their personal style of conflict management in group or organisational contexts
  9. Demonstrate good practice in managing conflict in group or organisational contexts


Participants must be in the workforce over 5 years to qualify for the course

Course Assessment:

  • Project 50%
  • Assignment 30%
  • Learner Record 20% (A learner record is the learner’s self-reported and self-reflective record in which he/she describes specific learning experiences, activities, responses and skills acquired)

Conflict Management Certificate Grading:

  • Pass 50% – 64%
  • Merit 65% – 79%
  • Distinction 80% – 100%

Add to your personal skill set and add more value to your company by completing a QQI Conflict Management Certificate with The Cpl Institute.